SHIPPING POLICY
Treasures offers premium courier shipping like Fedex and DHL. This takes 2 to 4 working days to destinations worldwide, excluding any time your package may spend at customs.
We offer free shipping for higher value orders (€200 and up, depending on your location).
Shipping within the Netherlands: FREE
Shipping within Europe: €15,00 Flat rate
International Shipping: €25,00 Flat rate
Orders placed with Treasures will generally ship within 1-3 business days.
If you need to place an order for rush shipment please contact Treasures Customer Care at info@treasures-design.com with your request. If for any reason your order is to be delayed or cancelled –
due to stock, payment or otherwise – we will contact you via email.
INTERNATIONAL ORDERS
Treasures ships worldwide! International customers are liable for all import duties and customs that will be charged by your country. Payment may be necessary to release your order from customs
before delivery, and fees depend on your order amount as well as your country of residence.
We recommend contacting your local Customs office for current charges before placing your order or visiting a duty calculation website such as www.dutycalculator.com. We will do our best to
answer any concerns regarding this so please do not hesitate to ask: info@treasures-design.com
CUSTOM-ORDERS
Any product listed online as pre-order is not currently in stock, yet still available for purchase. Sourced from the highest quality leathers and suede, your piece will be tailor-made especially
for you.
After purchasing online, your style is crafted for you by our tailors. Please allow 15-20 working days for this process, depending on the nature of the style purchased. We will email you to
advise you of this upon placing the order and keep you updated for once your order is dispatched.
Once dispatched, orders shipped generally take around 5 – 10 days to reach your address, depending on your country of residence.
To make sure you choose a style and colour that match your wishes, we are more than happy to assist you with your selection, please email us at info@treasures-design.com for a personalized
styling advise.
We put a great amount of care in our designs and want you to be completely satisfied with your purchase. If for some reason your purchase is not quite right, or for change of mind purchases, we
will happily provide a store credit note or exchange for your full priced items* within 14 days, whereby:
- The item purchased is not from our custom-order range
- The item/s have not been worn, washed or damaged
- The item/s are still in original saleable condition, with original packaging and all tags attached
- Original invoice is provided as proof of purchase
*All sale merchandise and purchases with a discount code are final. No returns or exchanges.
CUSTOM-ORDERS
As each piece is handmade to order, Unfortunately, custom orders are non-refundable, but we do want you to be happy with your piece.
To make sure you choose a style and colour that match your wishes, we are more than happy to assist you with your selection, please email us at info@treasures-design.com for a personalized
styling advise.
Cancellation of custom orders
There is a 48 hour time window for you to cancel your custom order at no cost. A custom-made piece is handmade especially for you, so once production starts it can't be cancelled. For all custom
orders there is a $150 non-refundable deposit. If you decide not to purchase your bespoke leather style, you won't be charged the full price, but your deposit only.
RETURN SHIPPING COSTS
The customer is responsible for paying all shipping costs involved in return of the item, including that of shipping the new exchanged item to you.
International customers are liable for all import duties and customs that will be charged by your country for returns. Payment will be necessary to release
your order from customs before delivery.
Please note: Shipping charges for returns/exchanges are not refundable unless there is a defect in the merchandise.
RETURN PROCESS
When we have received and processed the return package and the returned items in good order, you will receive a confirmation email from us. Please allow up to 7 working days for processing your
return order.
Please note; Until we receive the item in our office, the shipping is at your own risk. We highly recommend sending items using a registered tracking service as we cannot be held liable for
returned items that go missing in the post.
FAULTY ITEMS
All items are thoroughly inspected before being sent to ensure a high level of quality in the products you purchase from us. However, if you received an item that is not in perfect
condition, please send us an email immediately within 7 days at info@treasures-design.com with a description of what happened, a photo and your order number, so we can review it.
To return items, please follow the steps below:
- please email info@treasures-design.com with your order number and why you’d like to return it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. This means free from signs of wear or tear. It must also be in the original packaging. We
don't accept returns on custom made styles. Shipping costs are non-refundable.
- Pack the items undamaged and unworn, with all cards attached and neatly packed in the original packaging
- Once the return has been confirmed with our CS team you have 5 business days to send the item back to us.
- Have the parcel stamped and sent. Keep the receipt in a safe place, it contains the track & trace code so you can follow the parcel and see if it has arrived in good order. Write
your order number on the label at the return address and always send your packing slip, otherwise we cannot process your return package.
- Once we receive your return, we will inspect the items and issue your store credit, within 7 days. You will receive a confirmation by email when your return or exchange is complete.
